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Airport-Terminal-Client explained

Airline-Gate-Client explained

AviaVox in practice at DOH

AviaVox is a leading provider of Intelligent Artificial Voice Systems for Airports and Airlines. The company has developed a phoneme technology with which a remarkably high level of guaranteed natural speech in many languages can be generated. The quality is unique in the world and cannot be distinguished from a human voice.

Listen to your language

Full system integration

Seamless journey

Increases terminal capacity

Improves passenger experience

Reduces operational costs

The Technology

AviaVox has developed the so-called phoneme-technology, which delivers a speech quality that is far superior to systems that are based on pre-recordings or Text-To-Speech (TTS) technology.

The AviaVox Systems contain artificial intelligence that controls the construction of words and grammar. In its turn, this software uses a huge voice-base with independent phonemes in order to ultimately generate multilingual announcements that cannot be distinguished from a human native speaker. The result… AviaVox makes a computer speak in many languages as if it were a living human being!

Integrated in the Environment

The AviaVox systems are far more than just an intelligent automatic announcement system. The system integrates with the Airport Operational Database (AODB), the Flight Information Display Systems (FIDS) and the PA-Systems (PA). But other structural components of the infrastructure like the Wireless Networks (Wi-Fi), the Local Area Networks (LAN), telephony switches (PABX) and the Internet are alsoused. In this way AviaVox systems fully integrate with Airport and Airline Systems as part of the daily operations, and help to maximize efficiency.

In order to interface with the PA-Systems, AviaVox has developed the AVX-8. This device is connected to the LAN network of the Airport and connects directly to the PA-System, independent of the brand or type used. The interface can either be based on “hard-contacts” or – preferably - on a digital connection.

AviaVox has a rich experience in interfacing with various systems, and is certified by most system integrators.

The Solutions

AviaVox Airport-Terminal-Client (ATeC)
The Airport-Terminal-Client System generates flight-related announcements such as boarding calls, delays and gate changes, as well as non-flight information, for instance safety and security calls. Once a passenger has entered the airport terminal, these announcements swiftly and safely guide him to his gate.

More than 3.500 different kinds of announcements can be generated in each language. This more than covers the daily requirements for most airports. In addition, AviaVox can prepare individual announcement books per airport that reflect the announcement policies of that particular airport.

The generic system can be used either separately, or in combination with other AviaVox systems.

AviaVox Airline-Gate-Client® (AGC)
The Airline-Gate-Client system supports the local announcements in the restricted area of a boarding gate, and is used by Airlines and handling agencies during boarding procedures. The software holds a huge amount of tailor-made boarding announcements for airlines, and is connected to the airport’s Interface Brokers or AODB. The system is set up for a step-by-step approach to guide the passenger through the gate to board the aircraft, and has a proven boarding efficiency improvement rate of up to 20%.

When an airline agent opens the application, the software will automatically detect all the essential information of the departing aircraft at that specific gate. In other words: it will recognize the airline, the destination, the aircraft type and the specific boarding procedures belonging to that flight. The graphical Interface is easy to use for the agent, and adaptions according to the specifics of the flight can be carried out by a simple mouse click.

The AviaVox Airline-Gate-Client system uses existing PA-systems or PABX-systems and is CUPPS compliant. It is used by over 130 airlines worldwide.

Additional  Supporting Tools

Live Voice Recording
When an operator or handling agent for whatever reason needs to make a live announcement, then AviaVox has a very handy tool that allows for a preliminary recording through a microphone, prior to broadcasting. Intelligent software will automatically leverage this prerecording to the correct output levels, so that the audio quality is guaranteed and consistent with the automated announcements.

Content Management & Customer Support

Content management is one of the most important disciplines within AviaVox in order to build new and maintain existing languages in the system. This making and maintaining is a dynamic process between AviaVox and the user, for everything must support the individual needs and requirements of every customer, driven either by operations or legislation and taking into account all kinds of social and cultural differences between languages.

AviaVox follows strict quality procedures to ensure that announcements made by the system are grammatically correct and without accents, including typical social aspects to make them sound fully human natural. But there is more: all the announcements should be effective, and are functional assist the passenger in following the instructions.

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