In this issue

Issue 38 | December 2018

With the consequences of rapid climate change looming large, airports are often the first line of defence. New research shows how a number of airports around the world are in a critical position when it comes to flooding threats. We look at how airports can protect themselves in this scenario.

Our leading feature looks at a new study, which indicates that cultural differences can play a bigger part than previously thought in passenger satisfaction while in transit. We also explore how the ubiquitous HappyOrNot stations proved to be a game-changer in collecting useful traveller feedback.

We also catch up with London City Airport’s Development Programme, and investigate the ways disease spread can be prevented in airports, which are fertile breeding grounds for germs.

Eva Grey, editor